Shipping Policy
Shipping Policy
Thank you for shopping at Tonye's Store! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
We ship our products directly from our suppliers to keep costs low and pass the savings on to you. Please allow the following estimated delivery times:
- Standard International Shipping: 15–30 business days
- Express Shipping (where available): 7–15 business days
Please note that delivery times may vary due to customs processing, local postal delays, or high-demand periods.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected.
Customs & Import Duties
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for customs clearance are the responsibility of the customer. We have no control over these charges and cannot predict what they may be.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 5–7 business days for tracking information to update.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please contact us at tonyeosa@gmail.com and we will do our best to resolve the issue promptly.
Contact Us
If you have any questions about your shipment, please reach out to us at tonyeosa@gmail.com or through our Contact page.